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Return Policies
- Return Material Authorization (RMA) Number is required for all merchandise
returned for credit, repair, or exchange.
- When calling for RMA number, please have the following information
available: Your Name, Phone Number, Product Number, Product Description,
Serial Number, Order Number, and your reason for returning the merchandise.
- 30-day money back/exchange guarantee (from invoiced date) for all return
hardware products and defective products. There will be a 30% restocking fee
or exchange for same item only.
- Any physical damage caused by mis-handling or abused shall void the
warranty.
- All merchandise returned must be shipped Freight Prepaid. Products must be
received within 30 days of the RMA number issuing date. Products should be
enclosed in their original boxes and all original manuals and accessories
should be included. Incomplete packages are subject to a 30% restocking fee.
- RMA number should be clearly marked on outside of the boxes. Failing to do
so will result in delaying RMA process.
- We will not be responsible for any lost package and/or accessories during
shipping.
- All parts with permanent marks on them will not be qualified for exchange
or credit.
- There will be a 30% restocking fee on all of the refused shipments.
- AAM Supplies warrants to the original purchaser only. RMA returning
to the customer will be shipped by UPS Ground. Other shipping methods can be
arranged with additional charges.
- Shipping/Handling charges are non-refundable.
- Purchases with free shipping that are refused or returned will be charged
the shipping costs.
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